MyWell — Support
MyWell for Groundwater — a field data app for the MARVI project
Get help
For any question, problem, or feedback about the MyWell app — sign-in
issues, data questions, feature requests, or anything else — email us at
marvi.groundwater@gmail.com.
We aim to respond within a few business days.
Delete your account
You can permanently delete your MyWell account and personal data
directly in the app: open Settings → Delete account,
confirm your password, and your account and personal data are removed
immediately. Stations and readings you contributed are kept for the
group's records but are no longer linked to your name.
If you'd prefer not to use the in-app option, email
marvi.groundwater@gmail.com
from the address on your account and we'll delete it for you.
Report a problem with shared content
Stations, readings and photos in MyWell are visible only to members of
your own organisation — a private group you or an administrator
controls, not the public. If you believe something shared within your
organisation is inappropriate or was posted in error, contact your
organisation's administrator, or email us at
marvi.groundwater@gmail.com
and we will investigate.
Common questions
- I forgot my password. Use "Forgot password?" on the
sign-in screen — we'll email you a reset link.
- Can I use MyWell on both my phone and a computer?
Yes — the same account works on the mobile app and the web app.
- Is my location shared publicly? No — location and
other monitoring data are visible only within your organisation. See
our Privacy Policy for details.
Contact
marvi.groundwater@gmail.com